Project Overview
A UK metropolitan council managing waste collection for 285,000 households needed to replace their 2009 Bartec...
Technology Stack
Compliance & Standards
The Challenge
A UK metropolitan council managing waste collection for 285,000 households needed to replace their 2009 Bartec WasteServ system — no route optimisation, no real-time vehicle tracking, paper-based missed bin reports, and a resident-facing website that could not handle the volume of missed bin queries (23,000 per year). Defra reporting requirements, UK GDPR for resident collection data, and GDS Service Standard for the resident portal were mandatory. Budget: £95,000.
Our Approach
Residents can
- report missed bin collection (with address lookup via OS Places), check their collection calendar (real-time schedule), and subscribe to collection day reminders (GOV.UK Notify).
- WCAG 2.1
AA
PSBAR mandatory for local authority websites.
Average query resolution
self-service in under 90 seconds.
Route Optimisation Engine
Google Maps Platform Routes API for route optimisation.
Daily route generation
28 rounds covering 285,000 households, 14 vehicle types.
Route balancing
equal time per round ±10%, collection density per vehicle.
Deviation logging
- driver can log unexpected deviation (road closure, vehicle breakdown) with automatic re-routing.
- Real-
Samsara GPS fleet telematics API
real-time vehicle position at 30-second intervals.
Collection progress
geofencing triggers automatic household collection confirmation as vehicle passes GPS-defined collection zone.
Missed bin identification
household not within GPS track triggers missed bin flag — automatic resident notification via GOV.UK Notify.
Defra Reporting Automation
- Defra Local Authority collected Waste (LAcW) statistics: automated annual data aggregation (tonnes by waste stream, recycling rates, landfill rates).
- Defra REAP (Residual and Environmental Action Plan) data submission via Defra's digital portal.
- Previously 3 weeks manual data compilation — now automated nightly aggregation.
The Results
Platform live at 14 weeks, £88,000 — under budget.
Missed bin reports online: 94% (was 12% — phone-heavy).
Call centre contacts about bins: reduced 78%.
Route efficiency: 12% fewer vehicle-miles (fuel saving + carbon reduction).
Defra reporting: automated — previously 3 weeks, now 4 hours.
GDS Beta assessment: passed first attempt.
WCAG 2.1 AA: zero non-compliances.
“78% reduction in bin-related call centre contacts. That is 18,000 phone calls per year that residents are resolving themselves online. The Defra reporting automation saved my team three weeks per year. The GDS first-attempt pass is becoming a pattern with ClickMasters." — Head of Waste Management, UK Metropolitan Council (name withheld)”
Project Details
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