Project Overview
A UK FCA-authorised motor insurer (FCA ICOBS regulated, 280,000 active telematics policies -- black box and ap...
Technology Stack
Compliance & Standards
The Challenge
A UK FCA-authorised motor insurer (FCA ICOBS regulated, 280,000 active telematics policies -- black box and app-based) needed to rebuild their telematics data platform -- replacing a legacy black box telematics system with a smartphone-based telematics platform (iOS and Android sensor fusion). FCA ICOBS, FCA Consumer Duty PS22/9, FCA PS21/11 (renewal pricing parity), MID (Motor Insurance Database -- mandatory within 30 days of policy start), ICO DPIA (telematics involves continuous location and driving behaviour monitoring), ICO PECR (smartphone location tracking), UK GDPR Article 9 (driving behaviour is health-adjacent), PCI-DSS SAQ-A, and WCAG 2.1 AA were mandatory. Budget GBP150,000.
Our Approach
Smartphone telematics
using iOS (CoreMotion) and Android (SensorManager) sensors to reconstruct driving behaviour.
Sensors used
- 1GPS (location, speed, trip reconstruction),
- 2accelerometer (harsh braking, harsh acceleration, harsh cornering -- g-force thresholds),
- 3gyroscope (lean angle, cornering),
- 4barometer (altitude -- motorway vs town driving),
- 5magnetometer (compass -- heading changes).
Sensor fusion algorithm
Kalman filter (combines GPS + accelerometer + gyroscope -- more accurate than GPS alone, works in tunnels and low signal).
Trip detection
automatic trip start/end detection (significant motion API on iOS, activity recognition on Android -- no battery drain from constant GPS when not driving).
Privacy
location data processed on-device first (edge computing) -- only driving score and trip summary uploaded, not raw GPS track.
FCA Consumer Duty for telematics insurance
- 1pricing fairness (telematics score must demonstrably reflect driving risk -- actuarial evidence required),
- 2score transparency (customer must be able to see their score and understand how it is calculated -- not black box),
- 3adverse score challenge (customer can challenge a score they believe is incorrect -- review mechanism),
- 4not disadvantaging demographics (telematics scoring must not produce demographic bias -- ICO AI fairness, Equality Act 2010),
- 5cancellation for poor scoring (if insurer cancels policy for poor telematics score -- Consumer Duty requires fair treatment, adequate notice, alternative insurance signposting).
PECR consent
- smartphone telematics requires explicit consent for location tracking -- granular consent (telematics scoring vs marketing).
- MID (Motor Insurance Database)
Integration
MID (Motor Insurance Database): DVLA mandate -- all UK motor insurance policies must be reported to MID within 30 days of inception.
MID API integration
- 1policy inception notification (new policy bound -- MID API POST within 24 hours),
- 2policy cancellation notification (policy cancelled -- MID DELETE within 24 hours),
- 3policy amendment notification (change of vehicle, change of named driver -- MID PUT),
- 4MID reconciliation (weekly MID report comparison -- confirm all active policies on MID),
- 5MID queries (DVLA enforcement -- if asked about a specific vehicle, MID query API).
MID compliance monitoring
CloudWatch alarm if MID notification queue (SQS DLQ) has more than 0 messages -- any failed MID notification triggers immediate alert.
ICO DPIA for Telematics
ICO DPIA (Data Protection Impact Assessment) mandatory for telematics: (1) Article 35 triggers (systematic monitoring of individuals -- telematics is continuous monitoring of driving behaviour and location), (2) special category data consideration (driving behaviour adjacent to health data -- dangerous driving may indicate medical condition), (3) legitimate interest vs consent (legitimate interest for core insurance purpose -- telematics needed to price and validate policy), (4) data minimisation (on-device processing -- only scores uploaded, not raw GPS tracks), (5) retention (telematics trip data retained for policy duration + 3 years -- actuarial analysis and claims evidence).
ICO DPIA outcome
telematics is high risk -- DPIA mandatory, ICO prior consultation not required if risks mitigated but DPIA must be documented and reviewed annually.
The Results
FCA ICOBS and Consumer Duty confirmed.
Platform live at 26 weeks, GBP142,000. 280,000 telematics policies.
App-based telematics adoption: 84.2% of new policies.
Telematics score transparency: 100% (customer can see breakdown).
Adverse score challenges: 2.4% (industry average: 8%).
MID compliance: 100% within 24 hours.
ICO DPIA: filed and reviewed annually.
PECR consent rate: 94.2%.
WCAG 2.1 AA: confirmed.
Adverse score challenges 2.4% vs 8% industry.
This means our scoring is 3x more accepted as fair.
Consumer Duty is not about not cancelling policies -- it is about cancelling them fairly, transparently, and with adequate alternatives.
The score transparency feature -- driver can see exactly which trips drove their score down -- reduced complaints by 68%.
Customers accept adverse decisions they understand.
They challenge decisions they cannot explain. -- Chief Insurance Officer, UK Motor Insurer
Project Details
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