PropTech Student Accommodation Management Platform — UK PBSA Operator

PBSA tenancy lifecycle

• application (prospectus → online application → ID verification → guarantor application for under-18 or international students) → booking (deposit payment — DPS TDS (Tenancy Deposit Scheme) mandatory) → contract (AST — Assured Shorthold Tenancy or Academic Tenancy Agreement) → move-in (condition report, key issue, induction) → tenancy management (maintenance requests, community events, compliance checks) → renewal or move-out (deposit resolution, condition comparison).
• All stages digitised with DocuSign (tenancy agreement electronic signature) and GOV.UK Notify (automated stage notifications).

ANUK National Code

UK's primary PBSA quality standard (covers management, tenancy conditions, maintenance, safety, and community).

ANUK evidence platform

compliance evidence collection (fire risk assessment date, electrical safety certificate date, gas safety certificate date, water hygiene log), maintenance SLA tracking (emergency: 24 hours, urgent: 3 working days, routine: 28 days), and annual ANUK audit pack generation.

Welfare

mental health support signposting (student welfare portal — Student Space, NHS 111, university counselling links), welfare flag system (if maintenance request or communication suggests student distress — welfare team notified).

International student guarantors

UK-based guarantor required for international students above 18.

Guarantor workflow

guarantor credit check (Experian), guarantor agreement (DocuSign), and guarantor notification when student rent is overdue.

Visa compliance

students on Tier 4/Student visa — PBSA operator must maintain attendance and accommodation records (may be required by Home Office).

Student visa check

• UKVI (UK Visas and Immigration) sponsorship check at application (verify student studying at a registered higher education provider — student number verification via HESA Student Data).
• ICO AADC for Under-18 and First-

ICO AADC

PBSA platforms accessed by students who may be 17 years old (September entry — some are 17 until October or November).

AADC compliance

• 1age estimation at application (if age uncertain — conservative treatment until confirmed 18),
• 2data minimisation — collect only data required for tenancy management,
• 3no profiling of under-18 students,
• 4parental contact mechanism (for under-18 students — emergency contact is guardian/parent),
• 5content appropriate — marketing communications age-appropriate.

Privacy notice

separate plain English version for young tenants.