Project Overview
UK FCA-authorised DC pension provider (84,000 members, 2,800 employer schemes, GBP4.2B AUM) needed to modernis...
Technology Stack
Compliance & Standards
The Challenge
UK FCA-authorised DC pension provider (84,000 members, 2,800 employer schemes, GBP4.2B AUM) needed to modernise legacy administration with digital-first platform. FCA COBS 19, TPR auto-enrolment, Pension Dashboards Programme (PDP/DMAP), HMRC RTI, UK GDPR, WCAG 2.1 AA. Budget GBP160,000.
Our Approach
REST API
- 1find request (member submits to dashboard -- provider returns matching pension records within 2 seconds),
- 2view request (current pot value, accrued benefits),
- 3data accuracy (updated within 24 hours of change). Tested in SFTP staging environment (MoneyHelper test dashboard). PDP-ready before DWP mandate deadline -- competitive differentiator. TPR Auto-
Enrolment
- 1employer onboarding (company details, payroll provider, staging date),
- 2worker assessment (each pay period -- jobholder eligibility from payroll data),
- 3auto-enrolment communication (GOV.UK Notify),
- 4opt-out processing (1-month window),
- 5TPR declaration (pre-filled declaration data generated). Re-enrolment: every 3 years automated workflow.
Contribution flow
employer payroll deducts employee contribution -- data transmitted to pension platform per pay period.
HMRC RTI
employer reports contributions via Full Payment Submission (FPS).
Annual allowance tracking
GBP60,000 (2024/25) -- alert if approaching limit.
Lifetime allowance
abolished April 2024 -- platform updated.
COBS 19 Pension Suitability
- 1Transfer Value Comparator for pension transfers,
- 2DB to DC transfer gate (over GBP30,000 requires FCA regulated advice),
- 3default investment strategy (lifestyle/target date fund -- appropriate for most members),
- 4flexi-access drawdown workflow.
Consumer Duty
Ongoing Charges Figure (OCF) displayed for every fund option.
The Results
FCA compliance confirmed.
PDP live (staging tested).
TPR zero enforcement actions.
Platform live at 28 weeks, GBP148,000. 84,000 members, 2,800 schemes.
PDP find requests within 2 seconds.
HMRC RTI 100% automated.
DB transfer gate 100% (zero unadvised transfers above GBP30,000).
Member NPS 18 to 62.
WCAG zero.
“84,000 members, 2,800 schemes. PDP live. TPR zero enforcement. DB transfer gate 100%. Member NPS 18 to 62. WCAG zero. Being PDP-ready before the DWP mandate deadline won us 400 new employer schemes in 6 months after launch. Employers choose providers ahead of regulation. ClickMasters built a platform that was PDP-ready before the regulator required it." -- CEO, UK DC Pension Provider”
Project Details
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