Project Overview
UK FCA-authorised insurance intermediary (ICOBS, Lloyds coverholder) building embedded insurance distribution ...
Technology Stack
Compliance & Standards
The Challenge
UK FCA-authorised insurance intermediary (ICOBS, Lloyds coverholder) building embedded insurance distribution platform for banks, credit card issuers, and mortgage lenders. FCA ICOBS, Consumer Duty, PS21/11, PECR, UK IDD retained, SMCR, UK GDPR, WCAG 2.1 AA. Budget GBP140,000.
Our Approach
Embedded Insurance Architecture
B2B white-label: (1) partner onboarding (bank/lender API integration), (2) insurance eligibility rules engine, (3) quote generation (Lloyds coverholder binding authority API), (4) white-label offer UI (embedded in partner journey, partner branding), (5) bind and policy issuance (GOV.UK Notify confirmation).
SMCR
Named Senior Manager responsible for each distribution arrangement.
FCA ICOBS and IDD Compliance
- 1ICOBS 6.1 -- IPID before purchase,
- 2IDD demands-and-needs (customer confirms insurance meets needs before purchase),
- 314-day cooling off right to cancel,
- 4ICOBS 2.6 -- fair, clear, not misleading (offer must not exploit customer context),
- 5Consumer Duty suitability (home insurance at mortgage -- appropriate; payment protection at cash machine -- not appropriate). Demands-and-needs questionnaire in every embedded journey.
PECR Consent Analysis
Insurance cross-sell at point of financial product: (1) if incidental to financial product (buildings insurance required for mortgage) -- PECR consent not required (legitimate interest), (2) if separate cross-sell (card protection added to credit card checkout) -- PECR explicit opt-in required.
Consent management
- clear opt-in, timestamp and IP recorded, withdrawal mechanism, audit trail for ICO defence.
- White-
Label Partner Portal
8 distribution partners each with own configuration: branding, product selection, performance dashboard (conversion, claims, partner revenue), pseudonymised customer data, FCA ICOBS quarterly compliance reports.
Revenue sharing
per-policy commission.
SMCR accountability
portal access restricted to certified individuals only.
The Results
FCA ICOBS and Consumer Duty confirmed.
Platform live at 24 weeks, GBP128,000. 8 distribution partners live within 6 months. 84,000 policies bound year one.
Demands-and-needs 100%.
PECR compliant.
Consumer Duty confirmed.
Conversion 18.4% vs 12% industry.
NPS 72.
The demands-and-needs questionnaire -- IDD requirement that consumers confirm insurance meets their needs -- was the feature banks initially resisted as friction.
It is the Consumer Duty feature that proves suitability.
Regulators look at suitability evidence first when complaints arise.
Banks now cite it as their consumer protection evidence. -- CEO, UK Embedded Insurance Intermediary
Project Details
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