🏥 HealthTechOn Time📋 Fixed Price

HealthTech NHS Frailty Assessment Digital Tool — Community Trust

UK6 min readUpdated August 2025
Region
UK
Contract
Fixed Price
Tech Stack
8 Technologies
IP
100% transferred

Project Overview

An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise...

Technology Stack

ReactGOV.UK/NHS Design SystemNode.js/FastifyPostgreSQLNHS Login OIDCNHS FHIR R4 (SystmOne)GOV.UK NotifyAWS eu-west-2

Compliance & Standards

DTAC all 5 domainsDCB0129NHS Care Connect FHIR R4NHS LoginUK GDPR Article 9NHS DSP ToolkitWCAG 2.1 AACyber Essentials Plus

The Challenge

An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise their frailty assessment and care coordination workflow — replacing paper-based Clinical Frailty Scale (CFS) assessments and Excel-based care coordination. DTAC all 5 domains, DCB0129 (frailty assessment errors are patient safety events), NHS Care Connect FHIR R4, NHS Login for patient access, UK GDPR Article 9, and WCAG 2.1 AA were required. Budget: £75,000.

Our Approach

Clinical Frailty Scale Digitisation: Clinical Frailty Scale (CFS) 1–9: digital assessment with clinical guidance at each level. CFS 4 (Vulnerable) → CFS 5 (Mildly Frail): automatic trigger for frailty care coordinator review. CFS 7+ (Severely Frail): immediate escalation to Community Geriatrician. eTriage integration: CFS score feeds into community case management system (SystmOne) via FHIR R4 Observation resource. Assessment history: all CFS assessments stored with date, assessor, and clinical context — trajectory (improving/deteriorating/stable) calculated automatically. Multi-Disciplinary Team Coordination: MDT digital workspace: GP, community nurse, occupational therapist, physiotherapist, social care worker — all accessing the same care plan. Care plan: frailty-specific goal setting (mobility, nutrition, medication review, falls risk), responsible clinician per goal, review date, and outcome recording. Virtual ward: high-frailty patients (CFS 7–9) in virtual ward daily review — care coordinator dashboard with alert for deterioration indicators (unplanned GP visit, A&E attendance from Spine PDS events). NHS Login Patient Access: NHS Login OIDC: patient accesses their own frailty care plan and progress dashboard. Patient-facing content: plain English CFS score explanation, care goals in plain language, upcoming appointments (NHS eRS integration), and medication list (NHS EPS integration). Carer access: nominated carer can access patient record with patient consent (delegated access via NHS Login). Accessibility: WCAG 2.1 AA — cognitive accessibility important for frailty population (older adults with potential mild cognitive impairment). DCB0129 Frailty Clinical Safety: DCB0129 hazard: CFS score incorrectly calculated leading to inappropriate care pathway. Mitigated by: CFS is clinician-entered (not algorithm-derived), clinical guidance displayed for each CFS level, and all CFS assessments reviewed by named clinician before care pathway trigger. Second hazard: care plan not visible to all MDT members. Mitigated by: role-based access with all MDT roles having read access to care plan, and email notification to relevant MDT when care plan updated.

The Results

DTAC approved all 5 domains. Platform live at 14 weeks, £68,000 — under budget. CFS assessment completion: 94% of eligible patients assessed within 48 hours of referral (target: 85%). MDT care plan access: all 5 professional groups using platform within 8 weeks. Hospital admission reduction (patients in frailty virtual ward vs matched cohort): 22% fewer unplanned admissions at 6 months. Patient NHS Login adoption: 68%. WCAG 2.1 AA: zero non-compliances.

Client Testimonial
22% fewer unplanned admissions for patients in the frailty virtual ward. At £2,800 per avoided admission, that is the clinical and economic case combined. CFS completion 94% in 48 hours versus the previous paper process where many patients had no formal assessment at all. DTAC first submission. NHS Login 68% adoption in a frail elderly population — that surprised us." — Clinical Director of Frailty, NHS Community Trust (name withheld)
ClickMasters Case Study Team
Reviewed by James Whitmore, CTO

Project Details

Sector
HealthTech
Country
UK
Status
On Time
Contract
Fixed Price
Tech Stack
8 Technologies
Reading Time
6 min
IP Ownership
100% transferred
Last Updated
August 2025
Written By
ClickMasters Case Study Team
Reviewed By
James Whitmore, CTO

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