Project Overview
An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise...
Technology Stack
Compliance & Standards
The Challenge
An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise their frailty assessment and care coordination workflow — replacing paper-based Clinical Frailty Scale (CFS) assessments and Excel-based care coordination. DTAC all 5 domains, DCB0129 (frailty assessment errors are patient safety events), NHS Care Connect FHIR R4, NHS Login for patient access, UK GDPR Article 9, and WCAG 2.1 AA were required. Budget: £75,000.
Our Approach
Clinical Frailty Scale Digitisation
- Clinical Frailty Scale (CFS) 1–9: digital assessment with clinical guidance at each level.
- CFS 4 (Vulnerable) → CFS 5 (Mildly Frail): automatic trigger for frailty care coordinator review.
- CFS 7+ (Severely Frail): immediate escalation to Community Geriatrician. e
Triage integration
CFS score feeds into community case management system (SystmOne) via FHIR R4 Observation resource.
Assessment history
- all CFS assessments stored with date, assessor, and clinical context — trajectory (improving/deteriorating/stable) calculated automatically.
- Multi-
MDT digital workspace
GP, community nurse, occupational therapist, physiotherapist, social care worker — all accessing the same care plan.
Care plan
frailty-specific goal setting (mobility, nutrition, medication review, falls risk), responsible clinician per goal, review date, and outcome recording.
Virtual ward
- high-frailty patients (CFS 7–9) in virtual ward daily review — care coordinator dashboard with alert for deterioration indicators (unplanned GP visit, A&
- E attendance from Spine PDS events).
NHS Login OIDC
- patient accesses their own frailty care plan and progress dashboard.
- Patient-facing content: plain English CFS score explanation, care goals in plain language, upcoming appointments (NHS eRS integration), and medication list (NHS EPS integration).
Carer access
nominated carer can access patient record with patient consent (delegated access via NHS Login).
Accessibility
WCAG 2.1 AA — cognitive accessibility important for frailty population (older adults with potential mild cognitive impairment).
DCB0129 hazard
CFS score incorrectly calculated leading to inappropriate care pathway.
Mitigated by
CFS is clinician-entered (not algorithm-derived), clinical guidance displayed for each CFS level, and all CFS assessments reviewed by named clinician before care pathway trigger.
Second hazard
care plan not visible to all MDT members.
Mitigated by
role-based access with all MDT roles having read access to care plan, and email notification to relevant MDT when care plan updated.
The Results
DTAC approved all 5 domains.
Platform live at 14 weeks, £68,000 — under budget.
CFS assessment completion: 94% of eligible patients assessed within 48 hours of referral (target: 85%).
MDT care plan access: all 5 professional groups using platform within 8 weeks.
Hospital admission reduction (patients in frailty virtual ward vs matched cohort): 22% fewer unplanned admissions at 6 months.
Patient NHS Login adoption: 68%.
WCAG 2.1 AA: zero non-compliances.
“22% fewer unplanned admissions for patients in the frailty virtual ward. At £2,800 per avoided admission, that is the clinical and economic case combined. CFS completion 94% in 48 hours versus the previous paper process where many patients had no formal assessment at all. DTAC first submission. NHS Login 68% adoption in a frail elderly population — that surprised us." — Clinical Director of Frailty, NHS Community Trust (name withheld)”
Project Details
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