Project Overview
An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise...
Technology Stack
Compliance & Standards
The Challenge
An NHS Community Trust providing frailty services to a population of 420,000 adults over 65 wanted to digitise their frailty assessment and care coordination workflow — replacing paper-based Clinical Frailty Scale (CFS) assessments and Excel-based care coordination. DTAC all 5 domains, DCB0129 (frailty assessment errors are patient safety events), NHS Care Connect FHIR R4, NHS Login for patient access, UK GDPR Article 9, and WCAG 2.1 AA were required. Budget: £75,000.
Our Approach
Clinical Frailty Scale Digitisation: Clinical Frailty Scale (CFS) 1–9: digital assessment with clinical guidance at each level. CFS 4 (Vulnerable) → CFS 5 (Mildly Frail): automatic trigger for frailty care coordinator review. CFS 7+ (Severely Frail): immediate escalation to Community Geriatrician. eTriage integration: CFS score feeds into community case management system (SystmOne) via FHIR R4 Observation resource. Assessment history: all CFS assessments stored with date, assessor, and clinical context — trajectory (improving/deteriorating/stable) calculated automatically. Multi-Disciplinary Team Coordination: MDT digital workspace: GP, community nurse, occupational therapist, physiotherapist, social care worker — all accessing the same care plan. Care plan: frailty-specific goal setting (mobility, nutrition, medication review, falls risk), responsible clinician per goal, review date, and outcome recording. Virtual ward: high-frailty patients (CFS 7–9) in virtual ward daily review — care coordinator dashboard with alert for deterioration indicators (unplanned GP visit, A&E attendance from Spine PDS events). NHS Login Patient Access: NHS Login OIDC: patient accesses their own frailty care plan and progress dashboard. Patient-facing content: plain English CFS score explanation, care goals in plain language, upcoming appointments (NHS eRS integration), and medication list (NHS EPS integration). Carer access: nominated carer can access patient record with patient consent (delegated access via NHS Login). Accessibility: WCAG 2.1 AA — cognitive accessibility important for frailty population (older adults with potential mild cognitive impairment). DCB0129 Frailty Clinical Safety: DCB0129 hazard: CFS score incorrectly calculated leading to inappropriate care pathway. Mitigated by: CFS is clinician-entered (not algorithm-derived), clinical guidance displayed for each CFS level, and all CFS assessments reviewed by named clinician before care pathway trigger. Second hazard: care plan not visible to all MDT members. Mitigated by: role-based access with all MDT roles having read access to care plan, and email notification to relevant MDT when care plan updated.
The Results
DTAC approved all 5 domains. Platform live at 14 weeks, £68,000 — under budget. CFS assessment completion: 94% of eligible patients assessed within 48 hours of referral (target: 85%). MDT care plan access: all 5 professional groups using platform within 8 weeks. Hospital admission reduction (patients in frailty virtual ward vs matched cohort): 22% fewer unplanned admissions at 6 months. Patient NHS Login adoption: 68%. WCAG 2.1 AA: zero non-compliances.
“22% fewer unplanned admissions for patients in the frailty virtual ward. At £2,800 per avoided admission, that is the clinical and economic case combined. CFS completion 94% in 48 hours versus the previous paper process where many patients had no formal assessment at all. DTAC first submission. NHS Login 68% adoption in a frail elderly population — that surprised us." — Clinical Director of Frailty, NHS Community Trust (name withheld)”
Project Details
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