InsurTech SME Commercial Insurance Digital Platform — UK Insurer

SME commercial insurance

employers liability, public liability, professional indemnity, commercial property, and cyber insurance.

Quote engine

12-question online application (SIC code lookup — Companies House, employee count, turnover, premises type, sum insured) → instant rating (actuarial rating model loaded from underwriting configuration — adjustable by underwriting team without deployment).

Bind

• customer pays → policy issued → Employers Liability Certificate generated (legally required — must be displayed at premises) → documents emailed (GOV.UK Notify).
• Same-day cover: SME commercial insurance can be bound and certificated within 10 minutes of application.

Insurance Act 2015 and Fair Presentation of Risk

Insurance Act 2015 replaced Marine Insurance Act 1906 for commercial lines.

Key change

duty of fair presentation (commercial policyholders must disclose all material circumstances — broader than consumer duty to disclose).

Digital application

• every question has a "why we ask" tooltip (Insurance Act fair presentation education — helps SMEs understand what is material).
• Pre-contract warranty review: warranties are now treated as conditions (Insurance Act — breach of warranty only voids cover from date of breach, not from inception).

Platform

warranty conditions clearly stated and confirmed at application.

Policy language

plain English — Insurance Act requires clearer policy documentation.

ELCI Certificate Management

Employers Liability Compulsory Insurance (ELCI)

Regulations 1998

every UK employer must hold ELCI and display the certificate.

Digital ELCI certificate

generated at point of bind (PDF with QR code — links to live policy status check), emailed to policyholder, and uploaded to Employers Liability Tracing Office (ELTO) database (legal requirement for all UK ELCI providers — must register policies with ELTO within 30 days).

ELTO API integration

automated ELTO policy registration on each ELCI policy bind.

ELTO search

former employees can search ELTO to trace former employer's ELCI (important for asbestos and industrial disease claims).

SME Claims Digital Triage

Claims FNOL (First Notice of Loss): online claims form (incident type, date, brief description, supporting documents — photos, police report).

Claims triage

• simple low-value claims (public liability below £5,000 — no injury, clear liability) → automated acceptance + same-day payment offer.
• Complex claims → claims adjuster assigned.

Claims tracking

• policyholder can see claims status, adjuster notes, and estimated settlement timeline.
• ABI (Association of British Insurers)

Claims Register

fraud screening at FNOL — claims checked against ABI Claims Register (known fraudulent claimants, duplicate claims).

FCA Consumer Duty

• claims handling is a key Consumer Duty outcome — average time from FNOL to settlement &lt
• 10 working days target.