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InsurTech UK Travel Insurance Platform -- FCA Regulated

UK6 min readUpdated May 2026
Region
UK
Contract
Fixed Price
Tech Stack
8 Technologies
IP
100% transferred

Project Overview

UK FCA-authorised travel insurer (1.2M annual policies, Lloyds coverholder) needed digital D2C platform replac...

Technology Stack

ReactNode.js/FastifyPostgreSQLARAG Medical Screening APIFCDO Travel Advisory APIGOV.UK NotifyStripe (SAQ-A)AWS eu-west-2

Compliance & Standards

FCA ICOBSFCA Consumer Duty (PS22/9)FCA PS21/11AML MLRs 2017UK GDPRPCI-DSS SAQ-AWCAG 2.1 AACyber Essentials
Step 01

The Challenge

UK FCA-authorised travel insurer (1.2M annual policies, Lloyds coverholder) needed digital D2C platform replacing legacy Towergate aggregator. FCA ICOBS, FCA Consumer Duty, PS21/11 renewal pricing, ARAG medical screening, FCDO travel advisories, UK GDPR, PCI-DSS SAQ-A, WCAG 2.1 AA. Budget GBP110,000.

Step 02

Our Approach

Travel Insurance Quote Engine

  • 1trip details (FCDO travel advisory check for destination),
  • 2traveller details (age, residence),
  • 3medical screening (ARAG Medical Screening API -- diabetes, heart, cancer -- standardised question set),
  • 4coverage selection (single trip, annual, backpacker -- medical, cancellation, baggage),
  • 5premium calculation (actuarial -- age + destination + duration + medical risk),
  • 6PCW API integration (Confused.com, GoCompare -- sub-3 seconds).

FCDO no travel

if FCDO advises against all travel -- quote declined.

ARAG REST API

question set per condition -- premium loading/exclusion/decline decision.

Consumer Duty disclosure

if medical condition excluded -- prominently disclosed before purchase (not buried in policy).

FCA Consumer Duty health

if cannot obtain affordable medical cover -- signpost to specialist providers (BIBA signposting obligation).

FCDO JSON feed per country

  • green (standard), yellow (caution), amber (essential travel only), red (no travel -- policy voided).
  • Real-time webhook: FCDO upgrades destination mid-trip -- customer notified via GOV.UK Notify that cover may be affected.
  • Mid-trip advice change notification -- Consumer Duty feature nobody else was doing.

Consumer Duty Design

  • 1medical condition exclusion prominently disclosed,
  • 2cancellation cover plain English (illness covered, change of mind not),
  • 3PS21/11 renewal parity check,
  • 4BIBA signposting for medical declines,
  • 5claims handling disclosure.

Readability

Flesch-Kincaid Grade Level 7.2 target.

Step 03

The Results

FCA ICOBS and Consumer Duty confirmed.

Platform live at 18 weeks, GBP102,000. 1.2M policies.

Digital conversion 18.4% vs 12% industry.

ARAG screening 100% automated.

FCDO real-time.

PS21/11 zero failures.

Grade Level 7.2.

BIBA signposting 100%.

Claim NPS 72.

β€œ
Client Testimonial
β€œ1.2M policies. Conversion 18.4% vs 12% industry. ARAG automated. FCDO real-time. PS21/11 zero failures. Grade Level 7.2. BIBA signposting 100%. NPS 72. The FCDO mid-trip notification -- upgrading a destination to no travel while customer is already there -- was Consumer Duty nobody else was doing. FCA Consumer Duty is about doing the right thing. Sometimes that means building features the regulator has not explicitly required yet." -- CEO, UK Travel Insurer”
ClickMasters Case Study Team
Reviewed by James Whitmore, CTO

Project Details

Sector
InsurTech
Country
UK
Status
On Time
Contract
Fixed Price
Tech Stack
8 Technologies
Reading Time
6 min
IP Ownership
100% transferred
Last Updated
May 2026
Written By
ClickMasters Case Study Team
Reviewed By
James Whitmore, CTO

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