ClickMasters conducts user research for B2B software companies across the USA, Europe, Canada, and Australia. Moderated interviews with your target users not internal opinions dressed as user insight. Usability testing on prototypes before engineering begins. Journey mapping that reveals the gap between the experience your product delivers and the experience your users need. Research that earns a seat at the product roadmap table.
Years Experience
Projects Delivered
Client Satisfaction
Support Available
Five participants is the answer most rigorously supported by UX research literature. Nielsen Norman Group's research demonstrates that 5 participants reveal approximately 85% of a product's usability issues the 6th, 7th, and 8th participant mostly surface the same issues already discovered. This makes 5-participant usability testing an excellent investment: the cost of recruiting and testing 5 users (2-3 weeks, $6,000-12,000) is significantly lower than the cost of one sprint of engineering fixing problems that could have been identified with 5 testers. The exception: when you have clearly distinct user segments (enterprise administrators vs. end users, for example), 5 participants per segment is recommended.
What we deliver
04 capabilities
ClickMasters operates as a full-stack ux research partner — product strategy, UI/UX, engineering, cloud infrastructure, QA, and ongoing support in one delivery model.
Moderated user interviews: participant screening, discussion guide design, moderated sessions (60-minute video call), verbatim transcription, affinity mapping, and insight synthesis (jobs-to-be-done, design implications). 5-8 participants recommended per segment.
Task-based usability testing on prototypes or live products: task scenario design, think-aloud protocol, quantitative metrics (completion rate, time-on-task, error rate), qualitative observations, severity-ranked findings, and design recommendations.
Current-state journey map for the most important user workflow: stages, actions, thoughts, emotions, pain points, and opportunities. Produced collaboratively with the product team in a 3-hour workshop.
Expert UX audit against Jakob Nielsen's 10 usability heuristics. Each finding severity-rated (0-4 Nielsen scale), illustrated with screenshots, and paired with a specific design recommendation. 20-40 findings for a complex B2B application.
Why choose us
05 advantages
We combine architecture discipline, transparent delivery, and long-term partnership — so your investment translates into measurable business results, not just shipped code.
Nielsen Norman Group backed 85% of issues found | Basic: "We need 20+ participants" (unnecessarily expensive)
$1 in research vs $100 in post-launch fixes (IBM) | Basic: Research seen as cost, not investment
3-hour collaborative workshop with product team | Basic: Document delivered in isolation (no shared understanding)
Nielsen's 10 heuristics + severity ratings + screenshots + recommendations | Basic: Generic "usability issues" list
Client customers + research panels (UserTesting, Respondent) | Basic: No clear recruitment methodology
500+
Companies served
4.9/5
Client rating
15+
Years in delivery
Scroll to walk through each phase — lines connect as you move down.
Research goals definition, method selection (interviews, testing, or both), screener design, discussion guide or task scenario creation, participant recruitment. Deliverable: Research Plan.
Moderated sessions (60-min video calls), note-taking, recording with permission. For usability testing: task completion metrics. Deliverable: Session Recordings + Notes.
Verbatim transcription, affinity mapping (clustering observations into themes), journey map creation, severity ratings for usability issues. Deliverable: Affinity Map + Themes.
Executive summary, methodology, key findings per theme, design implications per finding, severity rankings. 60-minute stakeholder presentation with video clips. Deliverable: Research Report + Readout.
Modern tools we use to build scalable, secure applications.
Design Tools
Prototyping & Implementation
Deep expertise across various sectors with tailored solutions
Pricing
Transparent pricing tailored to your business needs
* All prices are estimates and may vary based on requirements.
To build scalable, intelligent custom software development solutions that empower businesses to grow, automate, and transform in a digital-first world.
We are not building software. We are architecting the infrastructure of tomorrow—systems that think, adapt, and grow alongside the businesses they power.
Amjad Khan
Chief Executive Officer
12+
Years Exp
300+
Success
98%
Retention
Common Inquiries
Can't find the answer you're looking for? Please chat to our friendly team.
Discover how we can help transform your business through our comprehensive services, real-world case studies, or our full solutions portfolio.