Project Overview
UK heat pump installer (280 MCS-certified installers, GBP28M revenue, 8,400 installations/year) needed unified...
Technology Stack
Compliance & Standards
The Challenge
UK heat pump installer (280 MCS-certified installers, GBP28M revenue, 8,400 installations/year) needed unified SaaS replacing Excel job scheduling, paper MCS certificates, and manual BUS voucher submissions. MCS, BEIS/DESNZ BUS (GBP7,500 voucher per installation), HMRC VAT (5% reduced rate), RECC, UK GDPR, WCAG 2.1 AA. Budget GBP90,000.
Our Approach
MCS Certificate Generation
- 1installation data capture (heat pump model, installer MCS number, system design -- heat loss calculation),
- 2EPC verification (EPC Register API -- property must have EPC D+),
- 3MCS API submission (installer submits, MCS issues certificate number),
- 4customer notification (GOV.UK Notify -- MCS certificate PDF),
- 5annual audit support (full installation history evidence).
BUS Voucher Automation
GBP7,500 per installation (air source or ground source).
Workflow
- 1pre-installation voucher application (DESNZ BUS portal via API),
- 2voucher issued (3 months validity),
- 3installation completed,
- 4voucher redemption (DESNZ BUS API -- MCS certificate + photos),
- 5payment to installer (DESNZ pays GBP7,500). GBP7,500 x 8,400 = GBP63M annual vouchers managed.
Installer Job Scheduling
- 1customer booking (website -- preferred date, property details),
- 2surveyor appointment (heat loss assessment),
- 3installation scheduling (2-day installation team allocation),
- 4route optimisation (HERE Maps -- postcode cluster),
- 5installer mobile app (React Native -- job details, MCS data capture, sign-off, photos).
HMRC VAT and RECC
5% reduced VAT rate (HMRC Notice 708/6 -- energy saving materials).
Automation
- 1job type classification (heat pump qualifying vs non-qualifying accessories),
- 2correct VAT rate applied,
- 3automated invoice generation,
- 4HMRC MTD VAT data from job invoices.
RECC compliance
cooling off period, cancellation rights documented.
The Results
Platform live at 16 weeks, GBP84,000. 8,400 installations.
MCS automated.
BUS GBP63M vouchers digital.
Mobile app 100% adoption.
HMRC VAT 100%.
Survey-to-install 18.4 to 12.2 days.
NPS 84.
RECC zero complaints.
GBP63M BUS vouchers.
Each manual BUS voucher took 45 minutes.
Automated: 90 seconds.
We scaled from 4,200 to 8,400 installations per year without adding any admin staff. -- CEO, UK Heat Pump Installer
Project Details
Related Case Studies
View AllCleanTech Renewable Energy Monitoring Platform β UK Offshore Wind Operator
A UK offshore wind operator managing 48 turbines needed to replace 3 separate monitoring systems (SCADA data, ...
CleanTech EV Charging Network Management Platform
A UK EV charging network operator managing 840 charge points across 280 sites needed to replace 3 separate man...
CleanTech Virtual Power Plant Platform β UK Energy Aggregator
A UK energy technology startup had aggregation rights for 12,400 domestic smart energy assets (solar PV system...
Ready to Transform Your Business?
Let's discuss how our technical expertise can help you achieve remarkable results.