Project Overview
A UK HR SaaS company with 1,200 employer clients and 84,000 employees on their platform wanted to embed an Ear...
Technology Stack
Compliance & Standards
The Challenge
A UK HR SaaS company with 1,200 employer clients and 84,000 employees on their platform wanted to embed an Earned Wage Access (EWA) product — allowing employees to access a proportion of their earned wages before payday. FCA Consumer Duty (EWA is a consumer financial product), FCA CONC (consumer credit — structuring to avoid credit classification), HMRC payroll integration, UK GDPR for employee financial data, and anti-money laundering (MLRs 2017) were the requirements. Budget: £100,000.
Our Approach
EWA FCA Regulatory Structure: Earned Wage Access FCA classification: EWA structured correctly is not a regulated credit product (no interest, no fixed repayment schedule, employer-facilitated salary advance). FCA EWA guidance (2023): voluntary code of practice — no interest, no fees to employee, repayment via payroll only, advance limit (50% of earned wages, capped at £500). Consumer Duty: even where not technically regulated credit, Consumer Duty applies to any retail financial product. EWA product design: zero fees, zero interest, payroll-only repayment (deducted by employer from next payroll run). HMRC Payroll Integration: HMRC Real Time Information (RTI): payroll deductions must be reported in FPS (Full Payment Submission) on or before payment date. EWA payroll deduction: when employee takes advance, employer records the advance amount as a deduction in next payroll run. API integration: HR SaaS payroll module → EWA deduction → RTI FPS automatic inclusion. HMRC PAYE: advance is not income (not subject to income tax or NI) — it is a salary advance, repaid from gross salary. Tax treatment confirmed with HMRC Technical guidance. Employee Financial Wellbeing Architecture: EWA access control: employee must have worked a minimum of 3 days in current pay period before EWA access enabled. Advance limit: 50% of earned wages to date (calculated from shift/timesheet data), maximum £500 per advance, maximum 2 advances per pay period. Eligibility: employed status verified in HR SaaS (no advances for employees under notice of termination). Financial wellbeing dashboard: YTD advance history, repayment status, budget tracker (optional — not mandatory for EWA access). UK GDPR Employee Financial Data: Employee EWA data: wage data (sensitive employment data), advance amount, repayment status. Legal basis: legitimate interests (employer offering financial wellbeing benefit) or contract performance (payroll administration). Employee consent: opt-in to EWA product explicitly — consent is not mandatory for employment. Data minimisation: only current pay period data processed for EWA — no historical wage data stored in EWA platform (HR SaaS holds payroll history).
The Results
Platform live at 14 weeks, £92,000 — under budget. 84,000 employees with EWA access. EWA adoption rate: 18% of employees used EWA in first 6 months. Average advance: £210. Repayment default rate: 0.3% (employer payroll deduction model virtually eliminates default). FCA EWA voluntary code compliance: independently reviewed and confirmed. HR SaaS NPS uplift: +12 points attributed to EWA feature by employer clients.
“18% EWA adoption in 6 months. 0.3% default rate — the payroll deduction model is why. NPS up 12 points from the EWA feature alone — employer clients now cite it as a reason they chose our HR SaaS. The FCA voluntary code compliance review gave us confidence to scale." — CPO, UK HR SaaS Company (name withheld)”
Project Details
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